At REMÓT TRAVEL (“REMÓT TRAVEL,” “we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services, applications, or associated subdomains (collectively, the “Service”). By accessing or using the Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described here and in our Terms of Service.
1. Information We Collect
We may collect the following categories of information:
Personal Information: Name, username, email address, phone number, mailing address, billing information, and guest/customer preferences.
Booking/Transaction Details: Orders and purchases; room/experience selections; travel dates; number of guests; special requests; and related payment details.
Account & Communications Data: Newsletter subscriptions, survey responses, forms you submit, customer service requests, and periodic email preferences.
Technical Data: IP address, device identifiers, browser type, device type, pages visited, connection speed estimates, and general location inferred from IP.
Cookies & Similar Technologies: We use cookies to identify areas of our website you visit and to enhance performance (e.g., remembering logins, enabling videos). See Your Rights & Choices for opt-out controls. We never place personally identifiable information in Cookies.
Information from Third Parties:
End-User Data from social media (voluntarily provided): We may collect publicly available information from social sites you indicate.
Customer/Prospect Data: We may receive info from trusted third parties (e.g., automated fraud detection services) when you contact us or express interest in becoming a customer.
Analytics/Advertising Partners: We may share log-file data (including IP addresses) with analytics or ad partners for auditing, research, reporting, and estimating technographics.
Profile Images: An anonymized string created from your email address (also called a hash) may be provided to REMÓT Travel to determine if you are using our comment feature. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Definitions & Key Terms (unchanged, preserved):
Cookie; Company (REMÓT TRAVEL ÍVF, Vestara Bryggja 15, 100 Tórshavn, Faroe Islands); Country (Faroe Islands); Customer; Device; IP address; Personnel; Personal Data; Service; Third-party service (advertisers, sponsors, partners); Website (https://remottravel.com); You (a person or entity registered to use the Services).
2. How We Use Your Information
We use your information to:
Process reservations, orders, and transactions and provide the Service.
Personalize your experience and respond to your individual needs.
Improve our website and services based on feedback and usage.
Provide customer support and manage inquiries.
Administer contests, promotions, surveys, and site features.
Send communications (with your consent where required): promotional offers/updates, newsletters, and transactional emails.
Email Address Use: By submitting your email, you agree we may email you and (where permitted) create customer audiences on platforms like Facebook for custom advertising. You can unsubscribe anytime using the link in our emails. Emails collected solely during order processing are used only for that order unless you provided the same email elsewhere.
Retention: We keep information only as long as needed to deliver the Service and for legal/regulatory requirements. When no longer needed, we delete or de-identify it.
3. Information Sharing
We do not sell or rent your personal data. We share information only as described below:
Service Providers & Partners: Hosting, server and site maintenance, database storage/management, email management, marketing storage, payment processing, customer service, and order fulfillment. These providers may access your information solely to perform services for us and you.
Travel Collaborators & Business Partners: To coordinate the services you request.
Affiliates/Corporate Group: We may disclose information to Corporate Affiliates (entities controlling, controlled by, or under common control with REMÓT TRAVEL). Affiliates will treat your information per this Policy.
Business Transfers: In a merger, sale, reorganization, bankruptcy, or similar event, we may transfer information to a successor that agrees to this Policy.
Legal Compliance & Safety: We may disclose information to government or law-enforcement or private parties as needed to respond to legal process; protect our rights, your safety, the public, or any person; prevent illegal or unethical activity; or comply with laws, orders, or regulations.
International Transfers: REMÓT TRAVEL is incorporated in the Faroe Islands; information may be transferred, viewed, or hosted worldwide (including in countries without comprehensive data laws). By using the Service, you consent to such transfers to the fullest extent allowed by law.
Where and When We Collect: We collect personal information that you submit directly and may receive personal information from third parties as described above.
4. Data Security
We employ administrative, technical, and physical safeguards to protect your information. For example:
Secure Transmission & Storage: Sensitive/credit information is transmitted via SSL and encrypted at our payment gateways; access is limited to authorized personnel under confidentiality obligations.
No Post-Transaction Storage of certain data: We do not store full credit card numbers, social security numbers, or financial details after a transaction.
However, no online method is 100% secure; we cannot guarantee absolute security of transmissions or systems. If applicable law imposes a non-disclaimable duty to protect personal information, intentional misconduct will be the standard to measure our compliance.
Data Retention & Backups: Complete deletion of every historical record is not technologically possible. Backup copies may persist in non-erasable formats until overwritten per our retention practices.
5. Your Rights & Choices
You have the right to:
Access, correct, or delete your personal data (subject to lawful exceptions), or change communication preferences; you may also opt out of marketing at any time. To protect your privacy, we may verify identity (e.g., request a unique password) before granting access or making changes.
Manage Cookies/Tracking: You can disable cookies in your browser. Blocking cookies may affect site functionality (e.g., videos, saved logins). Disabling a cookie category does not delete cookies—you must delete them within your browser settings. Different browsers offer different controls.
Personnel & Applicants: If you are a REMÓT TRAVEL worker/applicant, we collect information you voluntarily provide for HR purposes (administer benefits, screen applicants). You may request updates, changes, or a record of your information.
End Users via Organizations: If you’re an end user of a customer organization, contact that organization to update/delete/receive the information we hold on its behalf.
GDPR (EEA) Disclosures:
What is GDPR & Personal Data: GDPR is an EU-wide privacy law governing fair, lawful, and transparent processing; purpose limitation; storage limitation; and data subject rights (access, copy/portability, update, deletion, restriction, and transfer). “Personal Data” includes identifiers like names, emails, financial info, IP addresses, addresses, genetic/biometric data, political opinions, sexual orientation, ethnicity, etc.
Our Approach: We use vetted, DPA-compliant vendors and maintain GDPR-aligned controls globally. We store conversations/personal data for up to 6 years unless your account is deleted, after which we dispose of data per our Terms and this Policy (not held longer than 60 days thereafter).
Data Subject Requests: We help customers meet GDPR obligations, including access, update, retrieval, and removal of data. Our support team can assist with API-related questions.
Kids’ Privacy: Our Services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child provided personal data, contact us and we will remove it.
6. Third-Party Links
Our Services may contain links to third-party websites or services (“Third-Party Services”) not operated or controlled by REMÓT TRAVEL (e.g., TripAdvisor, booking engines, social networks). We are not responsible for the content, accuracy, policies, or practices of these sites and they may use their own cookies or similar technologies. Access and use of Third-Party Services is at your own risk and governed by those parties’ terms and privacy policies.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our Services or practices. Unless required by law, we will notify you (for example, through the Service) before material changes take effect and provide an opportunity to review them. Your continued use of the Service after updates become effective constitutes acceptance. If you do not agree, you may delete your account.
Governing Law
This Privacy Policy is governed by the laws of the Faroe Islands (without regard to conflicts of law). You consent to the exclusive jurisdiction of the courts there for disputes arising under or in connection with this Policy, except where individuals may have rights under frameworks such as Privacy Shield or the Swiss-US framework. Your use of the website may also be subject to other local, state, national, or international laws.
Your Consent
By using REMÓT TRAVEL, registering an account, or making a purchase, you consent to this Privacy Policy and agree to its terms. If you do not agree, do not engage with our website or services.
Contact Us
If you have questions, please contact us at connect@remottravel.com.
Get In Touch
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